About Front Office

The Front Office is responsible for handling phone calls, welcoming visitors, and assisting parents and students with general queries. Staff in this section provide guidance on school rules, discipline matters, and daily operations.
Front Office module workflow – First, set up the Front Office, then manage Admission Enquiries, maintain the Visitor Book, Phone Call Log, Postal Dispatch, Postal Receive, and finally handle Complaints.
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How to Setup Front Office?

To configure the Front Office in FiNIMS, go to Front Office > Setup Front Office. You can create entries for Purpose, Complaint Type, Source, and Reference, which will later be used in other sections. Add the Purpose and Description, then save it. The saved entry will appear in the Purpose List on the right side. Follow the same process to add Complaint Type, Source, and Reference. Use the Edit option to modify an entry or Delete to remove it.
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How to add student Admission Enquiry?

For admission enquiries, go to Front Office > Admission Enquiry. Choose the class, source, inquiry dates, and status, then click Search to view the list. To add a new enquiry, click the Add button on the right side, fill in the required details, and save.
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How to add Visitor Book?

To record a visitor, go to Front Office > Visitor Book, then click Add. A form will open where you can enter visitor details such as name, phone, ID card, number of persons, date, in/out time, and purpose. If you select “Student” under Meeting With, additional fields for Class, Section, and Student will appear. If “Staff” is selected, a staff tab will open. Attach supporting documents if needed and save the record.
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How to add Phone Call Log?

Go to Front Office > Phone Call Log to enter details such as caller name, phone number, date, description, follow-up date, call duration, notes, and call type (incoming or outgoing). Save the entry to add it to the list. Use the View option in the Action column to see call details.
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How to add Postal Dispatch?

To create a postal dispatch record, go to Front Office > Postal Dispatch, then fill in details such as To Title, Reference No, Address, Note, From Title, Date, and attach documents if required. Save the entry to add it to the dispatch list. You can view details through the View option in the Action column, and download attached files if available.
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How to add Postal Receive?

For postal receive entries, go to Front Office > Postal Receive. Enter details like From Title, Reference No, Address, Note, To Title, Date, and attach a document if required. Save to add it to the list. Use the View option in the Action column to check the record, and Edit if changes are needed.
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How to add Complain?

To register a complaint, go to Front Office > Complain. Select Complaint Type, Source, Complain By, Phone, Date, Description, Action Taken, Assigned Staff, Notes, and attach documents if needed. Save it to add to the complaint list. Use the View option to check complaint details or Edit to update the record.
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